WhaleFinders Payment & Refund Policy
This Payment & Refund Policy explains how billing, renewals, cancellations, and refunds work for the WhaleFinders subscription. It applies to WhaleFinders LLC ("WhaleFinders", "we", "us"), a Wyoming limited liability company, and to our customers, whether an OnlyFans management agency or an individual creator marketing their own page. It forms part of, and should be read alongside, our Terms & Conditions. Where this policy and the Terms differ, the Terms govern.
Last updated: September 20, 2026.
Effective date: June 17, 2026.
1. Our plans and pricing
WhaleFinders is sold as a subscription, priced per creator, per month, in US dollars. The current plans are Single Channel at $349, Dual Channel at $529, Triple Channel at $679, and Omni Channel at $799, each per creator, per month. You can place different creators on different plans; billing is monthly. The plans and the platforms each one covers are described on our pricing section, which is the source of truth if a figure here ever differs.
2. Billing cycle and automatic renewal
Subscriptions are billed in advance, at the start of each billing period, and they renew automatically at the then-current price until you cancel. Plans renew each month. There is nothing to pay upfront beyond your first monthly payment: no setup fee, no onboarding fee, and no annual prepayment. You will always be charged the price shown for your plan at the time of renewal, and we give advance notice of any price change as described below.
3. Accepted payment methods
We accept payment by card, by bank debit (ACH), and by supported digital wallets including Apple Pay and Google Pay. These are processed securely by Whop under its own terms. We can also accept payment in cryptocurrency (USDC) by prior arrangement, which is handled directly with us and not through Whop. We do not accept wire transfers or cash. Cryptocurrency payments are quoted in their US dollar equivalent and, by the nature of the technology, are final and irreversible once confirmed on the network, so please make sure the details are correct before you send a crypto payment.
4. Refunds
All subscription fees are non-refundable. This does not affect the rights of a consumer customer under Section 23 of our Terms & Conditions, including any statutory right to cancel a distance contract within a cooling-off period. When your subscription begins, we immediately commit time and expertise to custom strategy and setup work for each creator, and that work is delivered to you up front. For that reason we do not offer refunds, credits, or prorated returns for any part of a billing period once a payment has been made. There is also no separate setup or onboarding fee, and no free trial other than the introductory additional creator slot offered under our Referral Program Terms, which is described in Section 9.6 of our Terms & Conditions.
5. Cancelling, and what you keep
You can cancel at any time. There is no lock-in, no minimum commitment, and no cancellation fee. To cancel, contact us through our Contact page or the shared channel your team uses with us, before your next billing date. When you cancel, your subscription stays active until the end of the period you have already paid for, and then it simply does not renew and you are not charged again. We do not claw back, disable, or revoke anything we have already delivered. Every brief, guide, persona, plan, and other deliverable we have provided remains available for your continued use under the license in our Terms & Conditions.
6. Adding or removing creators
Each creator covered by the Service is a separate per-creator subscription. You can add or remove creators at any time, and the change is reflected in your billing from the next cycle. Removing a creator does not refund the current paid period for that creator, in line with the no-refund policy above, and added creators are billed from the start of the next cycle.
7. Taxes
All prices are stated exclusive of taxes. Where you are a business customer registered for value added tax in the European Union or the United Kingdom, supplies are handled under the reverse-charge mechanism, which means we do not charge that tax and you account for it yourself, and we may ask for your VAT or business registration number to confirm your business status. Where you are not registered for value added tax, we charge and account for any value added tax or equivalent consumption tax due in your country at the applicable rate, and the price presented at checkout states whether tax is included. You remain responsible for any other tax that applies to you.
8. Failed or missed payments
If a card payment is declined or a cryptocurrency payment is not received, we may retry the charge and will allow a short grace period to resolve it. If payment is still not made, we may pause or suspend the service, which means ongoing direction stops until the account is brought up to date. Anything already delivered to you remains yours.
9. Chargebacks and disputes
If you have a billing concern, please contact us first so we can sort it out quickly. Starting a chargeback or payment dispute in breach of this policy, after the no-refund terms have been agreed, is a breach of your agreement with us. In that case we may suspend the service immediately, and we reserve the right to recover the disputed amount and any associated costs. Nothing in this section limits any right you have to dispute a charge with your card issuer or payment provider, and where you are a consumer we do not treat the exercise of a statutory or card-network dispute right as a breach.
10. Changes to pricing and to this policy
We may change our prices and may update this policy from time to time. We give existing customers advance notice of a price change, and any change takes effect at your next renewal, never in the middle of a period you have already paid for. When we update this policy we revise the "Last updated" date at the top. Continuing to use the service after a change takes effect means you accept it.
11. No guarantee of results
WhaleFinders provides marketing direction and strategy. We do not guarantee any specific revenue, growth, follower count, subscriber count, or other result. Outcomes depend on factors outside our control, including the content itself, your execution, and platform conditions. Your fees pay for the service and the direction we provide, not for any particular result.
12. Contact us
For any question about billing, renewals, cancellation, or this policy, contact WhaleFinders LLC, a Wyoming limited liability company, through our Contact page, at admin@whalefinders.com, or by post to WhaleFinders LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States. For our full contractual terms, please see our Terms & Conditions.