WhaleFinders Payment & Refund Policy

This Payment & Refund Policy explains how billing, renewals, cancellations, and refunds work for the WhaleFinders subscription. It applies to WhaleFinders LLC ("WhaleFinders", "we", "us"), a Wyoming limited liability company, and to our business customers, who are OnlyFans management agencies. It forms part of, and should be read alongside, our Terms & Conditions. Where this policy and the Terms differ, the Terms govern.

Last updated: July 16, 2026.
Effective date: June 17, 2026.

1. Our plans and pricing

WhaleFinders is sold as a subscription, priced per creator, per month, in US dollars. The current plans are Single Channel at $349, Dual Channel at $529, Triple Channel at $679, and Omni Channel at $799, each per creator, per month. You can place different creators on different plans; billing is monthly. The plans and the platforms each one covers are described on our pricing section, which is the source of truth if a figure here ever differs.

2. Billing cycle and automatic renewal

Subscriptions are billed in advance, at the start of each billing period, and they renew automatically at the then-current price until you cancel. Plans renew each month. There is nothing to pay upfront beyond your first monthly payment: no setup fee, no onboarding fee, and no annual prepayment. You will always be charged the price shown for your plan at the time of renewal, and we give advance notice of any price change as described below.

3. Accepted payment methods

We accept payment by card through Stripe, and by cryptocurrency (USDC). We do not accept wire transfers. Card payments are processed securely by Stripe under its own terms. Cryptocurrency payments are quoted in their US dollar equivalent and, by the nature of the technology, are final and irreversible once confirmed on the network, so please make sure the details are correct before you send a crypto payment.

4. Refunds

All subscription fees are non-refundable. When your subscription begins, we immediately commit time and expertise to custom strategy and setup work for each creator, and that work is delivered to you up front. For that reason we do not offer refunds, credits, or prorated returns for any part of a billing period once a payment has been made. There is also no free trial and no separate setup or onboarding fee.

5. Cancelling, and what you keep

You can cancel at any time. There is no lock-in, no minimum commitment, and no cancellation fee. To cancel, contact us through our Contact page or the shared channel your team uses with us, before your next billing date. When you cancel, your subscription stays active until the end of the period you have already paid for, and then it simply does not renew and you are not charged again. We do not claw back, disable, or revoke anything we have already delivered. Every brief, guide, persona, plan, and other deliverable we have provided remains available for your agency's continued use under the license in our Terms & Conditions.

6. Adding or removing creators

Each creator on your roster is a separate per-creator subscription. You can add or remove creators at any time, and the change is reflected in your billing from the next cycle. Removing a creator does not refund the current paid period for that creator, in line with the no-refund policy above, and added creators are billed from the start of the next cycle.

7. Taxes

All prices are stated exclusive of taxes, and you are responsible for any taxes that apply to you. Because we sell to businesses, sales to value-added-tax-registered customers in the European Union and United Kingdom are handled under the reverse-charge mechanism, which means we do not charge that tax and you account for it yourself. We may ask for your VAT or business registration number to confirm your business status.

8. Failed or missed payments

If a card payment is declined or a crypto payment is not received, we may retry the charge and will allow a short grace period to resolve it. If payment is still not made, we may pause or suspend the service, which means ongoing direction stops until the account is brought up to date. Anything already delivered to you remains yours.

9. Chargebacks and disputes

If you have a billing concern, please contact us first so we can sort it out quickly. Starting a chargeback or payment dispute in breach of this policy, after the no-refund terms have been agreed, is a breach of your agreement with us. In that case we may suspend the service immediately, and we reserve the right to recover the disputed amount and any associated costs.

10. Changes to pricing and to this policy

We may change our prices and may update this policy from time to time. We give existing customers advance notice of a price change, and any change takes effect at your next renewal, never in the middle of a period you have already paid for. When we update this policy we revise the "Last updated" date at the top. Continuing to use the service after a change takes effect means you accept it.

11. No guarantee of results

WhaleFinders provides marketing direction and strategy. We do not guarantee any specific revenue, growth, follower count, subscriber count, or other result. Outcomes depend on factors outside our control, including each creator's content, your team's execution, and platform conditions. Your fees pay for the service and the direction we provide, not for any particular result.

12. Contact us

For any question about billing, renewals, cancellation, or this policy, contact WhaleFinders LLC, a Wyoming limited liability company, through our Contact page or at admin@whalefinders.com. For our full contractual terms, please see our Terms & Conditions.